Terms and Conditions of Sale (Términos y Condiciones de Compra)
1. Supplier Identification
These terms apply to all purchases made through newworldorganics.com.mx, operated by Catherine Ann Fuller (commercial name: The Gardening Guru), registered under RFC FUCA5710016D2, with a registered address at Barrio El Paraje, El Pescadero, La Paz, Baja California Sur, C.P. 23300.
2. Our Products and Proper Use
We proudly produce natural, COFEPRIS-registered botanical plant care and pest management products. While our formulas are developed using decades of plant health expertise, they must be used as directed. We ask that you carefully read and follow all label instructions and safety guidelines to ensure the best results for your plants and the safety of your household.
3. Prices and Payment Methods
All prices on our website are listed in Mexican Pesos (MXN) and include applicable taxes. We accept secure payments through authorized third-party payment gateways. Your transaction is securely processed by our payment partners, and we never store your full financial or credit card details.
4. Shipping and Delivery
We want to get your garden protected as quickly as possible. Here is how our shipping works:
- Coverage: We ship our products within Mexico.
- Carriers and Timeframes: Orders are dispatched via our logistics partners. Typical delivery times depend on your destination address.
- Costs: Shipping costs are calculated at checkout based on your delivery address and order weight.
- Delivery Issues: If your package is delayed, lost in transit, or returned due to an incorrect address, please contact us immediately so we can help resolve the issue with the carrier.
5. Order Cancellations (Right of Revocation)
Under Mexican consumer protection guidelines, you have the right to cancel your purchase. If you change your mind, you may revoke your consent to the purchase within the timeframe permitted by law after receiving the product. To qualify for a return under a standard cancellation, the product must be returned to us completely unopened, unused, and in its original packaging.
6. Returns, Replacements, and Guarantees
We stand behind the quality of our formulations. If a product arrives damaged, leaks during transit, or is defective, we will make it right:
- How to report an issue: Email us at gardeningguruinc@gmail.com with your order number and a clear photo of the damaged item or packaging.
- Your options: You may choose to receive a replacement of the damaged product or a refund for that item.
- Refund processing: Approved refunds will be applied to your original method of payment.
7. Complaints and Dispute Resolution
We are committed to excellent customer service and want to resolve any concerns directly and fairly. If you have a complaint about an order, a product, or our service, please email us at gardeningguruinc@gmail.com so we can address it promptly. We fully respect your rights as a consumer in Mexico under the protection of PROFECO (Procuraduría Federal del Consumidor).
8. Updates to These Terms
We may update these terms periodically to reflect changes in our business or local legal requirements. The most current version will always be posted on this page.